An issue had occurred when an external configuration change blocked inbound payment funding flows and prevented normal funds processing. Normal operation was restored after the block was reverted through coordination with the external partner.
Clients experienced temporary delays to SEPA credit transfers submitted during the affected period. All impacted payments were later processed once funding had been restored.
The incident was caused by an external configuration error in which an inbound payment restriction was applied too broadly to Currencycloud accounts. This misconfiguration prevented funding from being credited and created downstream processing delays.
The restriction was promptly reverted in collaboration with the network partners, allowing funding flows to resume. Impacted payments were reprocessed and monitored until completion.