Possible Email Delays due to Widespread Microsoft Outage
Monitoring - The widespread Microsoft outage affecting Outlook remains ongoing. As a result, emails sent to our support team may continue to be delayed, and response times may be slower than usual. Our core platform services remain unaffected. Please continue to use Currencycloud Direct to raise and manage support tickets, which remains available. We will continue to monitor the situation and provide a further update when there is a material change or Microsoft confirms service restoration.
Nov 13, 2026 - 16:57 UTC
Investigating - We are aware of a widespread Microsoft outage affecting Outlook. Because of this, some emails sent to our support team may be delayed or may not reach us, and our response times may be slower than usual. Our core platform services are not affected by this issue. Please continue to use Direct to raise and manage support tickets, as this remains available. We are monitoring the situation closely and will post an update as soon as we have more information or the service is restored.

For further guidance refer to Help Centre > Currencycloud Web Portals > Currencycloud Direct > Support Tickets FAQ

https://support.currencycloud.com/hc/en-gb/articles/360020890340-Support-tickets-FAQ
Nov 13, 2026 - 06:41 UTC

About This Site

This page shows the status of Currencycloud systems. We encourage you to subscribe to alerts to be kept updated on any issues.

Our platform has 99.99% availability, subject to certain exceptions*. Our aim is that our platform won’t be down for more than 52 minutes a year, or to put it another way, a minute a week, tops. Trust us for a reliable platform that protects your revenue and keeps your customers satisfied.

*We will use all reasonable endeavors to ensure that the Transaction Platform is available 99.99% of the time during each calendar month (“Availability”). Availability excludes unavailability due to:

a) the Client’s breach of the Terms,
b) scheduled maintenance,
c) service interruptions caused by any third-party service provider,
d) the Client’s failure to pay any fee as required under the Commercial Agreement, or
e) a Beyond Reasonable Control Event (described in our Terms of Use).

Information about the availability of the Transaction Platform is available below.


If you have questions please contact support@currencycloud.com

API Operational
Payments Operational
Conversions Operational
Paydirect.io / Direct Operational
Notifications Operational
Balances Operational
Confirmation of Payee Operational
Other Degraded Performance
Hosting Infrastructure Operational
AWS rds-eu-west-1 Operational
AWS rds-eu-west-2 Operational
AWS ec2-eu-west-1 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS lambda-eu-west-1 Operational
AWS lambda-eu-west-2 Operational
AWS lambda-eu-west-3 Operational
AWS route53 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS s3-eu-west-3 Operational
AWS eks-eu-west-2 Operational
AWS eks-eu-west-1 Operational
AWS elasticache-eu-west-1 Operational
AWS elasticache-eu-west-2 Operational
Firewall Operational
Cloudflare Amsterdam, Netherlands - (AMS) Operational
Cloudflare Dublin, Ireland - (DUB) Operational
Cloudflare San Jose, CA, United States - (SJC) Operational
Cloudflare DNS Root Servers Operational
Cloudflare DNS Updates Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
2FA Operational
Twilio Authy 2FA Operational
Twilio Authy App Operational
Email & Communication Operational
SendGrid SMTP Operational
SendGrid API v2 Operational
SendGrid API v3 Operational
Slack Messaging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Production Environment - Emergency Maintenance Nov 15, 2026 01:00-03:00 UTC

The Currencycloud Production environment will be undergoing emergency maintenance on Sunday November 15th at 01:00 UTC
Posted on Nov 03, 2026 - 10:30 UTC

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Payment Processing Delays
Resolved - Payment processing has returned to normal following the successful implementation of a fix. We can confirm that all affected payments have now been processed in line with their instructed value dates, with no missed cut-offs identified.

We continue to closely monitor the service to ensure processing remains stable. We apologise for the inconvenience caused and thank you for your patience.
Nov 13, 10:39 UTC
Investigating - We are aware of an issue causing delays to payment processing. Affected payments are awaiting processing. Our team has identified the cause and is working to restore normal service. We will provide an update as soon as more information is available. We apologise for the inconvenience and thank you for your patience.
Nov 13, 08:04 UTC

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Potential delays to funding
Postmortem - Read details
Nov 6, 04:07 UTC
Resolved - We experienced a service issue earlier today which may have caused delays to some funding activity.

The issue has now been fully resolved and services are operating normally. Processing has recovered, and no further impact is expected.

We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue.
Nov 5, 15:53 UTC
Monitoring - We experienced a service issue earlier today which may have caused delays to some funding activity.

The underlying issue has been addressed and services are operating normally; however, some transactions initiated during the affected period may take additional time to process.

We are continuing to monitor processing and apologise for any inconvenience caused.
Nov 5, 14:39 UTC

Nov 4, 2026

Issue affecting some USD collections
Resolved - The issue has now been resolved.
Nov 4, 20:07 UTC
Investigating - We are currently investigating an issue affecting some USD collections, which may result in delays for some customers.

We are actively investigating with our provider and working to restore normal processing as quickly as possible. We are monitoring closely and will provide further updates as soon as more information is available.

No client action is required at this time.

Thank you for your patience, and we apologise for any inconvenience caused.
Nov 4, 14:57 UTC
Currencycloud.com website is down
Postmortem - Read details
Nov 6, 03:40 UTC
Resolved - The issue affecting access to currencycloud.com has been resolved, and the website is now accessible.

We are continuing to work with the relevant teams to understand the root cause of the incident and identify any preventive measures to help avoid a recurrence.

Thank you for your patience and understanding while we investigated and resolved this issue.
Nov 4, 06:16 UTC
Investigating - We are currently investigating an issue affecting access to currencycloud.com. Users may be unable to load the website or may encounter error pages when attempting to access the service.

We apologise for the inconvenience and are actively working to resolve the issue. Further updates will be provided as soon as more information becomes available.
Nov 3, 20:49 UTC

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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