Delays in Confirmation of Payee (COP) inbound service

Incident Report for Currencycloud

Resolved

The issue impacting the Confirmation of Payee (CoP) inbound service has been resolved, and service was fully restored to business as usual from 5:30pm (UK time) yesterday.

Our engineering team has implemented a fix and continues to monitor the service to ensure ongoing stability.

We apologise for any inconvenience caused and thank you for your patience.

Posted Mar 18, 2026 - 11:12 UTC

Investigating

We are currently investigating delays within the Confirmation of Payee (COP) inbound service.

Our engineering team is actively working to identify and resolve the issue as quickly as possible.

We will provide further updates as soon as more information becomes available.

We appreciate your patience while we work to resolve this.

Posted Mar 13, 2026 - 17:33 UTC

This incident affected: Confirmation of Payee.