The issue impacting payment processing was related to payment status updates only.
All payments continued to be processed and executed as instructed. Due to an internal technical issue, we identified a delay in payment status updates being reflected within the platform. As a result, a subset of customers across multiple currencies and payment routes may have seen payments remain in an intermediate status for longer than expected, despite the payments being processed successfully.
The issue was successfully resolved on 1 September 2026. All payment statuses have since been updated correctly, and no delays were experienced in the underlying processing or execution of payments.
The service is operating normally. We apologise for any inconvenience caused.
Posted Sep 02, 2026 - 08:41 UTC
Investigating
We have identified an issue impacting payment processing. As a result, some payments may experience delays.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible. Further updates will be provided as more information becomes available.