Demo Environment – Login and API Connectivity Issues

Incident Report for Currencycloud

Postmortem

Multiple issues on API DEMO

Overview

Between 11–12 March 2026, some users of the API Demo environment experienced difficulties signing in and accessing certain test endpoints. This occurred during routine improvements to the demo gateway.

Client Impact

Affected users saw messages such as invalid credentials or 429 rate‑limit responses. This only affected testing activity in the demo environment for a limited period. 

Root Cause

The situation arose when the Demo environment briefly began using a newer gateway that expected a different token format. Since many users were still using the previous format, this created compatibility issues that led to the authentication and rate‑limit behaviour observed. Returning the environment to the earlier gateway immediately restored all expected functionality.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Currencycloud Confidential

Posted Mar 20, 2026 - 09:25 UTC

Resolved

This incident has been resolved.
Posted Mar 12, 2026 - 12:27 UTC

Investigating

We are currently investigating an issue affecting login and API connectivity within our Demo testing environment. Some clients may experience difficulty accessing the demo platform or making API requests.

Our engineering team is actively working to identify and resolve the issue as quickly as possible.

Important: This issue only affects the Demo environment used for testing and development. Our live production environment is operating normally and is not impacted.

We will provide further updates as soon as more information becomes available.

We appreciate your patience while we work to resolve this.
Posted Mar 12, 2026 - 09:18 UTC
This incident affected: API and Other.