A high volume of RON payments experienced delays in status updates, remaining in a “submitted” state longer than expected. The issue primarily affected larger batch submissions.
Payments were processed as expected however, status updates were delayed, causing transactions to remain in a “submitted” state longer than usual.
The delay was caused by processing constraints on the side of our network partner following increased volumes after a bank holiday, which impacted the timely issuance of status updates.
We confirmed that payments were successfully received and processed by our network partner and continued to monitor progress to completion. We are working closely with the partner to improve the timeliness of status updates and reduce the likelihood of similar delays during peak volume periods.