On July 2, 2026, we identified an issue affecting Bulk Upload payment processing. A subset of uploads did not result in the expected creation of payment entries and allocations.
Following investigation and corrective actions, Bulk Upload processing returned to normal and the incident was resolved on July 7, 2026.
A subset of customers using Bulk Upload functionality may have experienced uploads that did not result in the expected payment creation.
Following restoration of service, customers who experienced issues may wish to verify that all intended payment instructions were successfully submitted and processed.
A platform change affected the availability of payment validation data held in cache. In certain circumstances, this validation data was not available when Bulk Upload requests were processed.
As a result, some uploads were unable to complete validation as expected, preventing the creation of the associated payment entries and allocations. Changes were subsequently implemented to improve validation of cache refresh and distribution across platform instances.